" Mister O.' s surveys help FIESC maintain the quality of customer service at the FarmaSesi pharmacy chain and within the SESI Food Program. In addition, they have informed strategic decisions regarding new business ventures, such as in the case of Escola S."
Daniela Gesser BI Analyst at FIESC
" Mister O. has always positioned itself as a partner company, bringing its expertise to bear as part of the solution. Through research, we have improved our processes and customer service channels."
Tamiris Leite Marketing Analyst at Cultura Inglesa
“Mister O. came to help us identify issues within our facilities. Through a very detailed report, the mystery shopper clearly shows us which areas of our service and the patient experience need improvement.”
Igor Libanio Manager at Doutor Hérnia
“Mister O.’ s mystery shopper research helps identify various opportunities to improve the customer experience. The quality of our service has improved when comparing this year’s results to last year’s, and we are growing.”
“The Mystery Shopper program is designed to listen to and give a voice to our customers. We conduct research and analysis to understand their main pain points, so there’s nothing better than a real customer sharing their experience in detail and providing concrete evidence. Mister O. helped us amplify the customer’s voice within the company and generate insights to improve our processes.”
Sara Dias
Customer Experience at the JCA Group
“Through monthly mystery shopper evaluations, we have reaped significant benefits that go far beyond qualitative research, such as:improvements in the design of the customer journey,periodic external oversight,identification of non-compliance issues,sector-specific and overall NPS scores for the customer experience, andhealthy competition among locations to achieve better ratings.”
Chico Barão and Fernanda Barão , Guacamole Cocina Mexicana, and Didge Steakhouse Pub.
"The Mystery Shopper program is central to our business model, which focuses on continuous improvement and patient satisfaction. The data provided by Mister O. is extremely valuable and strategic for gaining insights into franchisees' operations and developing teams."
Marcio Bortolli Partner and Director, Oral Unic Franchising
“For Rede Angeloni, having Mister O.’ s support and partnership in mystery shopping was crucial to maintaining our standards of excellence. The strategic insights provided helped fuel our relentless drive to always do our best.”
" Mister O.' s surveys help FIESC maintain the quality of customer service at the FarmaSesi pharmacy chain and within the SESI Food Program. In addition, they have informed strategic decisions regarding new business ventures, such as in the case of Escola S."
Daniela Gesser BI Analyst at FIESC
" Mister O. has always positioned itself as a partner company, bringing its expertise to bear as part of the solution. Through research, we have improved our processes and customer service channels."
Tamiris Leite Marketing Analyst at Cultura Inglesa
"The Mystery Shopper program is central to our business model, which focuses on continuous improvement and patient satisfaction. The data provided by Mister O. is extremely valuable and strategic for gaining insights into franchisees' operations and developing teams."
Marcio Bortolli Partner and Director, Oral Unic Franchising
“For Rede Angeloni, having Mister O.’ s support and partnership in mystery shopping was crucial to maintaining our standards of excellence. The strategic insights provided helped fuel our relentless drive to always do our best.”
“The Mystery Shopper program is designed to listen to and give a voice to our customers. We conduct research and analysis to understand their main pain points, so there’s nothing better than a real customer sharing their experience in detail and providing concrete evidence. Mister O. helped us amplify the customer’s voice within the company and generate insights to improve our processes.”
Sara Dias
Customer Experience at the JCA Group
“Through monthly mystery shopper evaluations, we have reaped significant benefits that go far beyond qualitative research, such as:improvements in the design of the customer journey,periodic external oversight,identification of non-compliance issues,sector-specific and overall NPS scores for the customer experience, andhealthy competition among locations to achieve better ratings.”
Chico Barão and Fernanda Barão , Guacamole Cocina Mexicana, and Didge Steakhouse Pub.
“Mister O. came to help us identify issues within our facilities. Through a very detailed report, the mystery shopper clearly shows us which areas of our service and the patient experience need improvement.”
Igor Libanio Manager at Doutor Hérnia
“Mister O.’ s mystery shopper research helps identify various opportunities to improve the customer experience. The quality of our service has improved when comparing this year’s results to last year’s, and we are growing.”
