WE TRANSLATE THE CUSTOMER'S EXPERIENCE
INTO KEY PERFORMANCE INDICATORS
THAT GUIDE MANAGEMENT.

With our strategic research solutions, we help companies understand their customers' experiences.

FOR RESEARCHERS

How can wehelp you?

Mystery Shopper

Hire a mystery shopper to improve your company’s processes! The evaluator poses as a customer and provides a detailed account of their experience.

Satisfaction Survey

Conduct research to understand customer perceptions and expectations regarding your company. Offer valuable products, services, and experiences!

Audit

Hire our audit service to review areas such as: brand usage, company processes, and facilities. Ensure your strategy is implemented!

Competitive Analysis

Evaluate the prices, processes, and products of your main competitors. Gain a competitive edge and boost your results!

Companies thattrust Mister O.

Companies trust Mister O.

See how far we've come

More than 3 million

successful searches

2,500 cities across the country

with active searches

Nationwide Reach

Mister O. inthe media

Mister O.
in the media

Success Stories

From Reviewer to Customer:
HPlus Hotelaria & Mister O.

To gain a deeper understanding of its guests’ actual experiences and improve its service standards, Hplus Hotelaria has adopted the Mystery Shopper methodology in partnership with Mister O.

The airline network partnered with Mister O. (
) to enhance the customer experience

The partnership between Azul Linhas Aéreas and Mister O. aimed to enhance the consistency of Azul’s customer experience at more than 100 airports, both domestic and international.

To better understand its customers' experience, the health insurance company hired a mystery shopper service

Unimed Santa Catarina, committed to excellence in customer service, has implemented innovative strategies to gather real-world feedback from its members and continuously improve the customer experience at its service locations.

CHECK OUT OUR CASE STUDIES

Do you want to become a success story?

Our consultants will show you how we can help grow your business.

get started now

With reliable data, managers can improve company performance and the customer experience. We work to provide it!

Mystery Shopper

SATISFACTION SURVEY

COMPETITIVE ANALYSIS

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