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Success Stories

From Reviewer to Customer:
HPlus Hotelaria & Mister O.

To gain a deeper understanding of its guests’ actual experiences and improve its service standards, Hplus Hotelaria has adopted the Mystery Shopper methodology in partnership with Mister O.

The airline network partnered with Mister O. (
) to enhance the customer experience

The partnership between Azul Linhas Aéreas and Mister O. aimed to enhance the consistency of Azul’s customer experience at more than 100 airports, both domestic and international.

To better understand its customers' experience, the health insurance company hired a mystery shopper service

Unimed Santa Catarina, committed to excellence in customer service, has implemented innovative strategies to gather real-world feedback from its members and continuously improve the customer experience at its service locations.

Healthy food franchise chain increases revenue from 1.2 million to 28 million in 2023 following a mystery shopper audit

With 100 stores in operation by the end of 2024, the partnership with Mister O. has given the chain a boost, helping to improve customer service and ensure effective quality control.

A wine bar with locations in more than 19 Brazilian states reached out to Mister O. with the aim of improving the customer experience and strengthening the brand

The company turned to Mister O. to improve the customer experience and strengthen the brand.

Passeio San Miguel has enhanced the customer experience and strengthened its reputation through strategic research and valuable insights.

With 19 locations and nearly 250 employees, maintaining strict control and high standards is essential to standing out in a competitive market.

With standardized service, the Doutor Hérnia franchise network grows by 320%

Amid rapid expansion, the Doutor Hérnia franchise network faced the challenge of maintaining consistent standards of patient care across all its franchise clinics. Here’s how Mister O. helped!

Through a mystery shopper program, the Oral Unic franchise has earned its first ABF Seal of Excellence

Despite the economic impact of the pandemic, Oral Unic Franchising invested in improving the quality of its services and achieved a level of excellence recognized by the ABF. See how Mister O. participated!

By engaging its sales staff, Lojas Quero-Quero saw a 260% increase in annual profits

In just one year, Lojas Quero-Quero outperformed the market and saw a 45% increase in retail revenue. Find out now how Brazil’s largest home improvement and construction chain fosters engagement among its sales staff!

Companies thattrust Mister O.

Companies trust Mister O.

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