Privacy Policy - LGPD

This Policy and any updates thereto shall prevail over all previous policies, proposals, contracts, understandings, and agreements, whether oral or written, that may exist between the parties and that deal, directly or indirectly, with the subject of privacy.

The solutions available on the website https://mistero.com.br/ (or simply “Platform”) are provided by Mister O. Cliente Oculto (Trade Name), a private legal entity registered with the CNPJ/MF under No. 39.582.755/0001-87, headquartered at Rodovia BR-101, Km 131, Av. Marginal Oeste, Store 02 - Monte Alegre, Camboriú - SC, 88349-175.

A. Introduction

1. The privacy of our website visitors is very important to us, and we are committed to protecting it. This policy explains what we will do with your personal information.
2. By consenting to the use of cookies in accordance with the terms of this policy when you first visit our website, you allow us to use cookies every time you visit our website.

B. Collection of Personal Information

The following types of personal information may be collected, stored, and used:

1. information about your computer, including your IP address, geographic location, browser type and version, and operating system;
2. information about your visits to and use of this website, including referral source, visit duration, page views, and navigation paths on the website;
3. information, such as your email address, that you enter when you register on our website;
4. information you enter when creating a profile on our website—for example, your name, profile photos, gender, date of birth, relationship status, interests and hobbies, educational background, and employment information;
5. information, such as your name and email address, that you enter when setting up subscriptions to our emails and/or newsletters;
6. information you enter while using the services on our website;
7. information generated when you use our website, including when, how often, and under what circumstances you use it;
8. information related to everything you purchase, services you use, or transactions you make through our website, including your name, address, phone number, email address, and credit card information;
9. information that you post on our website with the intention of publishing it online, including your username, profile photos, and the content of your posts;
10. information contained in any communications you send to us by email or through our website, including the content and metadata of the communication;
11. any other personal information you send us.

Before disclosing another person’s personal information to us, you must obtain that person’s consent to the disclosure and processing of such personal information in accordance with this policy.

C. Use of Your Personal Information

The personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:

1. to manage our website and our business;
2. to personalize our website for you;
3. enable the use of the services available on our website;
4. ship products purchased through our website;
5. to provide services purchased through our website;
6. send statements, invoices, and payment reminders, as well as collect your payments;
7. send commercial marketing communications;
8. send email notifications that you have specifically requested;
9. send you our newsletter by email, if you have subscribed to it (you can let us know at any time if you no longer wish to receive the newsletter);
10. send marketing communications related to our business or the businesses of carefully selected third parties that we believe may be of interest to you, by mail or, where you have specifically agreed to this, by email or similar technology (you may let us know at any time if you no longer wish to receive marketing communications);
11. provide third parties with statistical information about our users (but these third parties will not be able to identify any individual user from this information);
12. to handle questions and complaints made by you or about you regarding our website;
13. keep our website secure and prevent fraud;
14. verify compliance with the terms and conditions that govern the use of our website (including monitoring private messages sent through our website’s private messaging service); and
15. other uses.

If you submit personal information for publication on our website, we will publish and use that information in accordance with the license you have granted us.

Your privacy settings can be used to limit the disclosure of your information on our website and can be adjusted using the privacy controls on the site. Without your express consent, we will not provide your personal information to third parties for direct marketing purposes by them or by third parties.

D. Disclosure of Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, suppliers, or subcontractors as reasonably necessary for the purposes set forth in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our parent company, and all of its subsidiaries) as reasonably necessary for the purposes set forth in this policy.

We may disclose your personal information:

1. to the extent that we are required to do so by law;
2. with respect to any ongoing or potential legal proceedings;
3. to establish, exercise, or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk mitigation);
4. to the buyer (or prospective buyer) of any business or asset that we are selling (or considering selling); and
5. to any person whom we reasonably believe may request a court or other competent authority to disclose such personal information, where, in our reasonable opinion, it is likely that such court or authority would order the disclosure of such personal information.

Except as set forth in this policy, we will not disclose your personal information to third parties.

E. International data transfers

1. The information we collect may be stored, processed, and transferred between any of the countries in which we operate, so that we can use the information in accordance with this policy.
2. The information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
3. The personal information you post on our website or submit for publication on our website may be accessible via the internet worldwide. We cannot prevent the use or misuse of such information by third parties.
4. You expressly agree to the transfers of personal information described in this Section E.

F. Retention of personal information

1. This Section F sets forth our policies and procedures regarding data retention, designed to help ensure compliance with our legal obligations regarding the retention and deletion of personal information.
2. The personal information we process for any purpose or purposes must not be kept for longer than is necessary for that purpose or those purposes.
3. Subject to Article F-2, we will generally delete personal data falling within the categories defined below on the date and time specified below:
1. the type of personal data will be deleted;
2. Notwithstanding the other provisions of this Section F, we will retain documents (including electronic documents) that contain personal data:
3. to the extent that we are required to do so by law;
4. if we believe that the documents may be relevant to any ongoing or potential legal proceeding; and
5. to establish, exercise, or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk mitigation).

G. Security of Your Personal Information

1. We will take the necessary technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
2. We will store all of your personal information provided on our secure servers (protected by a password and a firewall).
3. All electronic financial transactions conducted through our website will be protected by encryption technology.
4. You acknowledge that transmitting information over the internet is inherently insecure and that we cannot guarantee the security of data sent over the internet.
5. You are responsible for keeping the password you use to access our website confidential; we will not ask you for your password (except when you log in to our website).

H. Changes

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure that you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

I. Your rights

You may request that we provide you with any personal information we hold about you; the provision of such information is subject to the following:

1. providing appropriate proof of your identity (for this purpose; we will generally accept a certified copy of your passport along with an original copy of a utility bill showing your current address).

We may retain the requested personal information to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will generally give your express consent in advance to the use of your personal information for marketing purposes, or we will offer you the opportunity to opt out of the use of your personal information for marketing purposes.

J. Third-party websites

Our website includes links to third-party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.

K. Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a sequence of letters and numbers) that is sent by a web server to a browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be “persistent” cookies or “session” cookies: a persistent cookie will be stored by a browser and remain valid until the set expiration date, unless deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user’s session, when the browser is closed. Cookies typically do not contain any information that personally identifies a user, but the personal information we store about you may be linked to the information stored in and obtained from cookies. We use session cookies / persistent cookies / both persistent and session cookies on our website.

1. The names of the cookies we use on our website and the purposes for which they are used are described below:
1. usamos o Google Analytics e o Adwords em nosso site para {INCLUIR TODOS OS CASOS DE USO DE COOKIES NO SEU SITE reconhecer um computador quando um usuário acessa o site / rastrear usuários enquanto eles navegam no site / permitir o uso de um carrinho de compras no site / melhorar a usabilidade do site / analisar o uso do site / administrar o site / evitar fraudes e melhorar a segurança do site / personalizar o site para cada usuário / segmentar anúncios que podem ser de interesse particular para usuários específicos / descrever objetivo(s)};
2. Most browsers allow you to refuse to accept cookies – for example:
1. In Internet Explorer (version 10), you can block cookies by using the settings to disable cookie handling: click “Tools,” “Internet Options,” “Privacy,” and “Advanced”;
2. In Firefox (version 24), you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites”; and
3. In Chrome (version 29), you can block all cookies by going to the “Customize and control” menu and clicking “Settings,” “Advanced,” and “Site settings,” and then selecting “Block third-party cookies” in the “Cookies and site data” section.

Blocking all cookies will negatively impact the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

1. You can delete the cookies that are already stored on your computer – for example:
1. In Internet Explorer (version 10), you must delete the cookie files manually (see instructions on how to do this at http://support.microsoft.com/kb/278835);
2. In Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history,” clicking “Show cookies,” and then “Remove all cookies”; and
3. In Chrome (version 29), you can delete all cookies by going to the “Customize and control” menu and clicking “Settings,” “Advanced,” “Clear browsing data,” and then selecting “Delete cookies and other site and plugin data” before clicking “Clear browsing data.”
2. Disabling cookies will have a negative impact on the usability of many websites.

M. DATA ON MINORS UNDER THE AGE OF 18

Processing of minors' personal data: We do not collect or knowingly request personal data from individuals under the age of 18. If we become aware that we have collected personal data from an individual under the age of 18, we will cancel the account created and delete the personal data, retaining only personal data necessary to prevent a new attempt at registration.

N. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Rights and Guarantees: Users have rights and safeguards regarding their personal data. We provide mechanisms, detailed below, to ensure that Users have clarity and transparency when exercising their rights. Whenever necessary, our team will be ready to review any requests.

Rights Under the LGPD: Under the General Data Protection Law (Law No. 13,709/2018) (“LGPD”), you have the right to:

1. confirm that we process your personal data;
2. access your personal data;
3. request the correction of personal data that is incomplete, inaccurate, or out of date;
4. request the anonymization, blocking, or deletion of personal data that is unnecessary, excessive, or processed in violation of the provisions of the LGPD;
5. request the portability of your personal data to another service or product provider, subject to our trade and industrial secrets, following the issuance of regulations by the National Data Protection Authority;
6. request the erasure of personal data processed based on your consent, except in cases where the retention of personal data is provided for under the LGPD;
7. request information about who we share your personal data with;
8. request information about the option of not giving your consent and the consequences;
9. withdraw your consent to the processing of your personal data, when such processing is based on your consent;
10. express opposition to any processing that violates the LGPD.

Additional Information: Before we respond to a request to exercise the rights mentioned above, we may ask you to provide us with some information so that we can verify your identity.

O. SPAM PRACTICES

Position: We oppose any and all practices that promote spam of any kind, and we are committed to ensuring that messages sent through the Platform are always of interest or importance to their respective recipients. In addition, you can choose at any time to stop receiving emails by adjusting your email preferences or canceling your account.

Specific guidelines: Similarly, we require our Users not to engage in SPAM and to ensure that the messages they send are always of interest to the recipient, understanding from the outset that failure to adhere to best practices for Internet use may result in the cancellation of the offending User’s account, as defined in the Terms of Use, as well as the disclosure of personal registration data, in accordance with this Privacy Policy.

Q. INFORMATION AND QUESTIONS