Wondering if it’s worth hiring Mystery Shoppers to improve the customer experience at your bar or restaurant?
So, watch the following video featuring Gabriela Moro’s testimonial.
Gabriela has been managing Chaplin Restaurant and Chaplin Bar in Balneário Camboriú (SC) for 15 years.
In his statement to Mister O., she explains how Mystery Shoppers help maintain high standards of customer service in the restaurant’s day-to-day operations.
And also at major events, such as the Balneário Saboroso food festival.
Oh, and we’re not talking about just any standard. We’re talking about service that has become a tradition! After all, Chaplin Restaurant has been delighting customers and building loyalty since 1992.
Mystery shopping as a tool for delighting customers
In addition, Gabriela discusses the difference between mystery shopping and other ways of gauging consumer sentiment. For example, unsolicited feedback from long-time customers, social media, and TripAdvisor.
Do you know what the difference is?
So, you can learn about this and much more below.
Check out the full testimonial!
If you'd like more information, these resources will help you
To show how mystery shopping can help you improve your management skills, we have a few suggestions.
First, we recommend this article on everything mystery shoppers can evaluate in restaurants and other foodservice sectors.
This way, you’ll learn how we conduct a comprehensive assessment of the services your company provides.
Plus, you can also check out these 4 surefire tips we’ve put together to help you provide exceptional customer service—and build customer loyalty!
Finally, we have several other success stories, highlighting the key results achieved by some of our clients in various market segments.
Mystery Shopper Success Stories
Check out some of our success stories below!
- By engaging its sales staff, Lojas Quero-Quero is outperforming the market and increasing its profits by 260%.
- The Doutor Hérnia franchise network grows 320% by focusing on customer service and mystery shopping.
- Through a mystery shopper survey, Oral Unic has earned its first ABF Seal of Excellence in Franchising.
That's right! As you can see, the results are impressive.
So, if you’d like to improve your management skills, request a consultation with one of our consultants. And take your business to the next level! 😉
