Less than six months after hiring the mystery shopper, Marvin Makoi Barbershop in Itajaí, Santa Catarina, nearly doubled its average check.
In other words, customers are now spending twice as much as they were six months ago. And, of course, the company's revenue has gone up. 🤘🏼 😎
But how did manager Diego Santos achieve this result?
That's what he explains in the video below. 👇🏼
Mystery shoppers help increase average spend
But in a nutshell, the answer is to improve your customers' experience.
This has encouraged consumers to pay for services beyond the traditional haircut. For example, beard care.
In addition, customers were more satisfied with the customer service and the service provided.
And these significant improvements were made with the help of mystery shoppers.
Want to know the details of this success story?
So, watch the testimonial!
Want to learn more about mystery shopping? Then check this out
To show how mystery shopping can help you improve your management skills, we have a few suggestions for resources.
First, we recommend this article on everything a mystery shopper can evaluate in a business. We also encourage you to use this survey to achieve excellent results!
Second, we have other success stories. In these, we highlight the results achieved by some of our clients in various market segments.
Mystery Shopper Success Stories
Check out some of our success stories below!
- Quero-Quero Stores: Retailer outpaces the market and boosts profits by 260%.
- Dr. Hernia: Clinic network grows 320% with a focus on patient care and mystery shopping.
- Oral Unic: Clinic Network Earns Its First Seal of Excellence in Franchising
- Happy Group: School franchise increases enrollment by up to 150 %.
- Chaplin: The restaurant has maintained its high standards for five years with the help of a mystery shopper.
That's right! As you can see, the results are impressive.
So, if you’d like to improve your management skills, request a consultation with one of our consultants. And take your business to the next level! 😉
